How This FAQ Works for You
We get the same questions a lot — about deposits not showing up, about logging in on a new phone, about how withdrawals get processed. So we put the answers here in one place. If you send money via bKash and it's not reflecting, the first thing to check is whether you used the exact account number shown at checkout, not a
saved contact. Same with Nagad and Rocket — the reference number you enter during transfer is what links your payment to your account. For login questions, the OTP comes to the mobile number you registered with, so make sure that number is still active. We support account access on any Android browser without needing a separate app download — your session carries
across devices as long as you're logged in. If you don't find your answer below, reach our support team through the live chat on the site.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Mobile Account Access